What is Occupational Accident Insurance and what does it cover?

Occupational Accident insurance offers protection against certain injuries resulting from a covered accident while performing OnDemand Services. The coverage is listed here.

What is Medical Malpractice Insurance and what does it cover?

Medical Malpractice Insurance covers any wrongful act by a Provider that occurs during a shift scheduled on the ShiftKey platform. The coverage is listed here.

Why do I need these?

As you may know, it is industry standard that all PRN healthcare professionals carry OAI (Occupational Accident Insurance) and Medical Malpractice Insurance when working on site at healthcare facilities.

Why am I being charged?

For independent contractors, procuring the right insurance can be expensive and confusing to understand and obtain.

ShiftKey has partnered with high-quality healthcare insurance carriers to greatly reduce these costs and has offered a simple, easy-to-acquire path to insurance compliance for professionals using the ShiftKey platform.

$2.14/shift covers you for OAI (Occupational Accident Insurance)

$0.21/shift covers you for Medical Malpractice Insurance

ShiftKey will charge your account a total fee of $2.35 per shift for these two insurance offerings effective July 13, 2022.

Can I opt out?

If you have insurance that has the same coverage as both listed above, you can submit this to oai@shiftkey.com for review.

How Do I Report an Occupational Accident Claim?

If you become injured while performing a shift while on the ShiftKey app, you will need to report a claim immediately.

To file a claim, you will need to call the Intact claims center at: 1-877-441-6274. Please be prepared with the following information:

- ShiftKey’s Policy Number: 216-002-701

- Your phone number and email address

Once you file a claim, an Intact claims adjuster will guide you through the claims process.

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