ShiftKey

Questions about the ShiftKey Mobile app on Apple and Android

ShiftKey Mobile App - FAQ

Opt Out of Sale or Processing Personal Information for Targeted Advertising

Sale and Targeted Advertising Opt Out

CAPS Background Check Authorization - information on uploading and processing CAPS.

CAPS Background Check Authorization

Request a Replacement Rapid! Pay Card

Frequently Asked Questions around Occupational Accident and Medical Malpractice Insurance

Occupational Accident and Medical Malpractice Insurance

Information on the Colorado Covid-19 Vaccine Requirements

Colorado Covid-19 Vaccination Requirement

How to update your direct deposit account or routing number

Update Direct Deposit

Replacement ID Badge

[PROV_20.004] This article explains how to find out why a worklog may have been rejected and what steps are required to resolve the issue.

How to fix a rejected worklog or get a shift resolved

[PROV_20.003] How to accurately complete your worklog to ensure timely approval and payment.

Accurate completion of work logs

Work Logs: Q&A/Information

[FAQ 20.006] Text and Email Notifications: Q&A/Information

Text and Email Notifications

[FAQ 20.006] Shift Requests, Approvals & Cancellations: Q&A/Information

Shift Requests, Shift Approvals & Cancellations

[FAQ 20.006] Provider Information Changes: Q&A/Information

Changing Your Name in ShiftKey

[FAQ 20.005] Pay/Payment: Q&A/Information

Pay/Payment

License/Licenses

[FAQ 20.004] Drug Screens & Drug Tests: Q&A/Information

Drug Screens & Drug Tests

[FAQ 20.004] CPR Cards TB Tests: Information/Answers

CPR Cards & TB Tests

[FAQ 20.003] Background Check Q&A/Information

Background Checks

Have a question? Need an INSTANT response? Here's how to use the ShiftKey message system and Help Center. [ALL_20.001]

How to use the ShiftKey Help Center automated messaging & answer system

[FAQ_20.001] Steps for signing up and onboarding with ShiftKey

How do I create a ShiftKey account?

[PROV_20.003] Filling out and submitting work logs - and related information.

Work Logs

[PROV_20.015] How to update your personal information

How to update personal information

[PROV_20.014] How to contact someone at Shiftkey for help

How to contact someone at Shiftkey for help

[PROV_20.013] How to use filters in the schedule to narrow shifts down to specific area/region

How to use filters in the schedule

[PROV_20.012] To find the worklogs that are needed when going into a shift...

Where to find worklogs

[PROV_20.011] How to turn on and manage your notifications

How to Manage Notifications

[PROV_20.010] How to view your pay and generate an earnings report

How to generate an earnings report (2020)

[PROV_20.009] How to Update a New Credential.

How to Update a New Credential (2020)

[PROV_20.008] Add or remove skills on your profile within the ShiftKey app.

How to add or remove skills within your profile (2020)

[PROV_20.007] How healthcare providers can manage regions within the ShiftKey app.

How to change or remove regions

[PROV_20.005] How to manage and/or update your provider credentials

Managing Credentials

Learn how to change or edit how you get paid.

Pay Types: How to Change or Edit

[PROV_20.002] Video showing how to know if you’ve been accepted on a shift.

How to know if you’ve been accepted on a shift (2020)

[PROV_20.001] Learn how to effortlessly requests shifts in ShiftKey

How Do I Request & Bid on a Shift? (2020)

Gretchen M.

Dustin Orrick

Mariana C.

Help articles for Healthcare Professionals

ShiftKey for Providers

ShiftKey App

ShiftKey Home

Find answers and get help from Intercom Support and Community Experts