ShiftKey for Providers

ShiftKey Mobile App - FAQ

Questions about the ShiftKey Mobile app on Apple and Android

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Written by Gretchen M.
Updated over a week ago

CAPS Background Check Authorization

CAPS Background Check Authorization - information on uploading and processing CAPS.

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Written by Mariana C.
Updated over a week ago

Request a Replacement Rapid! Pay Card

What to do if you lose your paycard

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Written by Gretchen M.
Updated over a week ago

Occupational Accident and Medical Malpractice Insurance

Frequently Asked Questions around Occupational Accident and Medical Malpractice Insurance

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Written by Gretchen M.
Updated over a week ago

Colorado Covid-19 Vaccination Requirement

Information on the Colorado Covid-19 Vaccine Requirements

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Written by Gretchen M.
Updated over a week ago

Update Direct Deposit

How to update your direct deposit account or routing number

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Written by Fatima Rizvi
Updated over a week ago

Replacement ID Badge

How to get a replacement i.d. badge

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Written by Gretchen M.
Updated over a week ago

How to fix a rejected worklog or get a shift resolved (2021)

[PROV_20.004] This article explains how to find out why a worklog may have been rejected and what steps are required to resolve the issue.

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Written by Gretchen M.
Updated over a week ago

Accurate completion of worklogs (2021)

[PROV_20.003] How to accurately complete your worklog to ensure timely approval and payment.

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Written by Gretchen M.
Updated over a week ago

Work Logs: Q&A/Information (2021)

Work Logs: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

Text and Email Notifications (2020)

[FAQ 20.006] Text and Email Notifications: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

Shift Requests, Shift Approvals & Cancellations

[FAQ 20.006] Shift Requests, Approvals & Cancellations: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

Changing Your Name in ShiftKey

[FAQ 20.006] Provider Information Changes: Q&A/Information

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Written by Mariana C.
Updated over a week ago

Pay/Payment (2021)

[FAQ 20.005] Pay/Payment: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

License/Licenses (2020)

[FAQ 20.005] Licenses: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

Drug Screens & Drug Tests (2021)

[FAQ 20.004] Drug Screens & Drug Tests: Q&A/Information

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Written by Gretchen M.
Updated over a week ago

CPR Cards & TB Tests (2020)

[FAQ 20.004] CPR Cards TB Tests: Information/Answers

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Written by Gretchen M.
Updated over a week ago

Background Checks (2020)

[FAQ 20.003] Background Check Q&A/Information

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Written by Gretchen M.
Updated over a week ago

How to use the ShiftKey Help Center automated messaging & answer system

Have a question? Need an INSTANT response? Here's how to use the ShiftKey message system and Help Center. [ALL_20.001]

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Written by Gretchen M.
Updated over a week ago

How do I create a Shiftkey account?

[FAQ_20.001] Steps for signing up and onboarding with ShiftKey

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Written by Gretchen M.
Updated over a week ago

Work Logs (2020)

[PROV_20.003] Filling out and submitting work logs - and related information.

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Written by Gretchen M.
Updated over a week ago

How to contact someone at Shiftkey for help

[PROV_20.014] How to contact someone at Shiftkey for help

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Written by Gretchen M.
Updated over a week ago

How to use filters in the schedule (2020)

[PROV_20.013] How to use filters in the schedule to narrow shifts down to specific area/region

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Written by Gretchen M.
Updated over a week ago

Where to find worklogs (2020)

[PROV_20.012] To find the worklogs that are needed when going into a shift...

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Written by Gretchen M.
Updated over a week ago

How to Manage Notifications (2020)

[PROV_20.011] How to turn on and manage your notifications

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Written by Gretchen M.
Updated over a week ago

How to generate an earnings report (2020)

[PROV_20.010] How to view your pay and generate an earnings report

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Written by Gretchen M.
Updated over a week ago

How to Update a New Credential (2020)

[PROV_20.009] How to Update a New Credential.

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Written by Gretchen M.
Updated over a week ago

How to add or remove skills within your profile (2020)

[PROV_20.008] Add or remove skills on your profile within the ShiftKey app.

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Written by Gretchen M.
Updated over a week ago

How to change or remove regions (2020)

[PROV_20.007] How healthcare providers can manage regions within the ShiftKey app.

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Written by Gretchen M.
Updated over a week ago

Managing Credentials (2020)

[PROV_20.005] How to manage and/or update your provider credentials

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Written by Gretchen M.
Updated over a week ago

Pay Types: How to Change or Edit

Learn how to change or edit how you get paid.

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Written by Gretchen M.
Updated over a week ago

How to know if you’ve been accepted on a shift (2020)

[PROV_20.002] Video showing how to know if you’ve been accepted on a shift.

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Written by Gretchen M.
Updated over a week ago

How Do I Request & Bid on a Shift? (2020)

[PROV_20.001] Learn how to effortlessly requests shifts in ShiftKey

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Written by Gretchen M.
Updated over a week ago